Last updated: 21.04.2026
Thank you for shopping with us.
As a business based in Portugal and operating within the European Union, this policy complies with applicable EU consumer protection laws.
1. Right of Withdrawal (EU Customers)
If you are located in the European Union, you have the legal right to withdraw from your purchase within 14 days without providing any reason.
The withdrawal period expires 14 days after the day you receive your order.
To exercise your right of withdrawal, you must inform us of your decision by contacting us at:
mr.mistikclothing@gmail.com
2. Returns Period
In addition to your legal rights, we offer a 30-day return policy.
To be eligible for a return:
The item should be returned in its original packaging where possible
The item must be returned within 30 days of delivery
The item must be in its original condition
The item must not show signs of excessive use beyond what is necessary to inspect it
3. Non-Returnable Items
Certain items cannot be returned, including:
- Gift cards
- Downloadable digital products
- Some health and personal care items
Hygiene Notice (Important for Headbands)
Due to hygiene reasons, we may refuse returns of opened or used headbands if they are not in a resalable condition.
4. Return Process
To initiate a return, please contact us at:
mr.mistikclothing@gmail.com
Return address:
Travessa do Pombal N. 21 Alcabideche
Cascais, Lisbom
2645-075, Alcabideche
Portugal
5. Return Shipping Costs
- Customers are responsible for paying return shipping costs
- Shipping costs are non-refundable
- If a refund is issued, the cost of return shipping may be deducted
We recommend using a trackable shipping service, especially for higher-value items, as we cannot guarantee receipt of returned goods.
6. Refunds
Once your return is received and inspected, we will notify you by email.
If approved:
The refund will be issued to your original payment method
Your refund will be processed within 14 days
7. Late or Missing Refunds
If you have not received your refund:
- Check your bank account
- Contact your credit card provider
- Contact your bank
If the issue persists, contact us at:
mr.mistikclothing@gmail.com
8. Exchanges
We only replace items if they are defective or damaged.
To request an exchange, contact:
mr.mistikclothing@gmail.com
9. Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with photos of the issue.
10. Sale Items
Items purchased on sale or with discounts are eligible for return and refund, in accordance with EU law.
11. Gifts
If the item was marked as a gift:
- You may receive store credit for the return value
If the gift was not marked as such:
- The refund will be issued to the original purchaser
12. Contact Information
For any questions related to refunds and returns, please contact:
Email: mr.mistikclothin@gmail.com
Address: Travessa do Pombal N. 21 Alcabideche
Cascais, Lisbom
2645-075, Alcabideche
Business Location: Portugal